Weeklong Verizon Hassle

What a hectic week this has been. I’ve been to the verizon store 4/5 days this week; each visit consisting of 2+ hours (except for Tuesday). I was there so frequently that I should have clocked in (or put on a uniform or something).

I was updating the company phones for my workplace. We don’t have a corporate phone plan. Instead, we use two family share plans to cover all of our employees (it works out to be cheaper that way). It may be cheaper but it’s definitely not hassle free. With a family plan it’s a big pain in the ass to do something that would be simple on a corporate plan. But then again… It’s cheaper so who cares, right?

So here’s how the week went as far as Verizon goes…

Monday
Went into Verizon and purchased new phones to replace old phones. Had to update our contract because it was outdated and the new phones required services that weren’t covered in the old plan (hince the outdated part). I ordered my LG Voyager because they didn’t have any in stock. The whole process took about three hours.

Tuesday
Took in a few phones to have the contacts imported off of the old phones that were being replaced. The whole ordeal only took about 20 minutes.

Wednesday
Didn’t go to the Verizon store because I had a night class. Phew!

Thursday
Despite being told that the Voyager was going to take a week to arrive, it showed up today. I rushed over to the Verizon store to activate it and have two phone ID switched (swapping the numbers on two phones). Alas, there were issues resulting in me not being able to activate my Voyager. Apparently I couldn’t do anything because I wasn’t an ALL ACCESS CONTACT listed on the account. After 3 hours of trying to get things figured out I ended up leaving with 2 nonfunctioning phones. Contacted the boss man (my dad) and had him add me as an ALL ACCESS CONTACT so that I could do what needed to be done.

Friday
Went back to Verizon at 10AM to get things worked out. Weird shit was happening on the Verizon side of business. Apparently the request to make me an ALL ACCESS CONTACT had gone through but my name had somehow been omitted. HOW DOES THIS HAPPEN!? Anyway, everyone was really confused so we had to do it again. I ended up having to call the Verizon Tech Support line from the Service Desk in the Verizon Wireless store because their corporate office doesn’t give them full access to certain systems. The lady on the phone sounded crazy. Her voice was mixed between someone that would read a crystal ball in some horror movie and a witch. She told me that somehow the line that I was trying to upgrade had been disconnected and that it was lost forever. I got angry and talked smack. She forwarded my call to another technical department where a nice lady assisted me with my problems. She had me up and running in no time. Within 3 hours I was out of the store with everything up and running. Sweet action.

I’ve had my fill of Verizon Wireless for now. I don’t think I’ll be going back. However, I must say that Tony and Jeremy are badasses for being so patient with my bullshit problems. High-Fives to them!